Larry H. Miller Chrysler Dodge Jeep Ram Avondale

2020 Jeep Grand Cherokee Recall

Jeep Grand Cherokee Recall service at Larry H. Miller Chrysler Dodge Jeep Ram Avondale in Avondale, AZ

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Backup Camera

FREE1 OPEN RECALL

NHTSA campaign 20V191000 · 318,537 vehicles affected

Defect

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4 or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such

Consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Corrective Action

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Jeep Grand Cherokee?

NHTSA has issued one recall for the 2020 Jeep Grand Cherokee, affecting the backup camera system.
A software error may leave the rearview camera image displayed after shifting out of reverse.
The lingering image may distract the driver and increase the risk of a crash.

How do I check if my 2020 Jeep Grand Cherokee has an open recall?

You can check your 2020 Jeep Grand Cherokee by VIN at NHTSA.gov or receive a free VIN check at our service department.
Our team can help identify whether the manufacturer remedy remains open.
Call 480-207-2126 or schedule an appointment in Avondale.

How much does a 2020 Jeep Grand Cherokee recall repair cost?

A 2020 Jeep Grand Cherokee recall repair costs nothing for the owner when completed by an authorized dealer.
The manufacturer specifies the remedy, and the applicable radio display software update is performed free of charge.

Can an independent shop fix a 2020 Jeep Grand Cherokee recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Factory-trained technicians use manufacturer diagnostic tools and approved repair procedures for recall work.

Does an open recall affect the trade-in value of the 2020 Jeep Grand Cherokee?

Buyers and dealers check recall status, so an open recall can affect the trade-in process; visit our trade-in page to get started.
Completing the free remedy can help you provide current recall information when discussing your vehicle.

Recall Service & Dealership Highlights

Protect Your View

NHTSA’s recall concerns the backup camera system on certain 2020 Jeep Grand Cherokee vehicles equipped with 8.4- or 12-inch radio displays. A software error can cause the rearview image to remain visible after the vehicle leaves reverse. That unexpected image may distract you from traffic, pedestrians, or changing road conditions and increase the risk of a crash. Waiting can leave the condition unresolved during everyday driving. If you received a manufacturer notice, are unsure whether the repair was completed, or simply want confirmation, contact our team promptly. A VIN check can determine whether the recall is open, and the specified software remedy is free at an authorized dealer.

Factory-Approved Care

Larry H. Miller Chrysler Dodge Jeep Ram Avondale provides recall assistance for drivers throughout Avondale, Goodyear, Buckeye, Tolleson, and nearby West Valley communities. Our factory-trained technicians use manufacturer diagnostic tools, approved procedures, and OEM parts when the repair requires them. For this recall, the remedy is a radio display software update completed free of charge by an authorized franchise dealer. Our team can check the VIN, explain the repair, and help you move forward with confidence. Visit Larry H. Miller Chrysler Dodge Jeep Ram Avondale at 10101 West Papago Freeway in Avondale, AZ, or call 480-207-2126 for assistance.

Simple Next Steps

Start by checking your VIN through NHTSA.gov or contacting our service department. Then bring your vehicle to Larry H. Miller Chrysler Dodge Jeep Ram Avondale so our team can verify the recall status and complete the manufacturer remedy when required. If you are unsure whether the software update was already performed, schedule service anyway—the VIN check is free and can provide clarity. Call 480-207-2126 or schedule service online. Taking action promptly helps address the camera concern before it becomes a distraction on the road. Our team can also answer questions about the recall process and next visit.