Larry H. Miller Chrysler Dodge Jeep Ram Avondale

2020 Jeep Cherokee Recall

Jeep Cherokee Recall service at Larry H. Miller Chrysler Dodge Jeep Ram Avondale in Avondale, AZ

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Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Backup Camera

FREE1 OPEN RECALL

NHTSA campaign 20V191000 · 318,537 vehicles affected

Defect

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4 or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such

Consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Corrective Action

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Backup Camera1

FREE1 OPEN RECALL

NHTSA campaign 20V191000 · 318,537 vehicles affected

Defect

Consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Corrective Action

Steering Rack1

FREE1 OPEN RECALL

NHTSA campaign 19V637000 · 5,294 vehicles affected

Defect

Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.

Consequence

A loss of steering control increases the risk of a crash.

Corrective Action

Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall is expected to begin October 18, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

Rearview Camera Software1

FREE1 OPEN RECALL

NHTSA campaign 20V191000 · 318,537 vehicles affected

Defect

Consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Corrective Action

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Jeep Cherokee?

NHTSA identifies three recalls for the 2020 Jeep Cherokee: Backup Camera, Steering Rack, and Rearview Camera Software.
The Backup Camera and Rearview Camera Software recalls address a software error that can leave the rearview image displayed after shifting out of reverse, potentially distracting the driver.
The Steering Rack recall addresses a steering rack gear that may break and potentially cause a loss of steering control.

How do I check if my 2020 Jeep Cherokee has an open recall?

You can check your 2020 Jeep Cherokee's VIN at NHTSA.gov or get a free VIN check at our service department.
Our team can help determine whether an open manufacturer recall remains and explain the applicable remedy.

How much does a 2020 Jeep Cherokee recall repair cost?

A 2020 Jeep Cherokee recall repair is free at an authorized dealer when the remedy applies to the vehicle.
Chrysler's remedies include a free radio display software update or free steering gear replacement, depending on the recall.

Can an independent shop fix a 2020 Jeep Cherokee recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Authorized technicians use the manufacturer repair process and equipment for applicable recall work.

Does an open recall affect the trade-in value of the 2020 Jeep Cherokee?

Buyers and dealers check recall status, so completing an open recall can help provide clarity when you value your trade-in.
Addressing a recall also documents that the manufacturer remedy was completed by an authorized dealer.

Recall Service & Dealership Highlights

Protect Against Safety Risks

NHTSA's recall information identifies three affected components for the 2020 Jeep Cherokee. A camera-display software error may leave the rearview image on screen after shifting out of reverse, creating a distraction that can increase crash risk. A separate Steering Rack recall says the steering rack gear may break, potentially causing a loss of steering control and increasing the risk of a crash. Because these concerns involve visibility and vehicle control, waiting may leave an important safety issue unresolved. A prompt VIN check can show whether your Cherokee needs the free manufacturer remedy.

Factory-Backed Recall Care

Larry H. Miller Chrysler Dodge Jeep Ram Avondale provides authorized recall service in Avondale, AZ, for drivers from nearby communities. Our factory-trained technicians follow the manufacturer's repair procedures, use manufacturer diagnostic tools, and install OEM parts when parts are required. Applicable recall remedies are completed free of charge, including the radio display software update or steering gear replacement identified by Chrysler. Our service team can answer questions, review your VIN, and help you understand what happens next. Choose the dealership experience designed for Chrysler, Dodge, Jeep, and Ram vehicles.

Start With a Free VIN Check

Begin by checking your VIN with our service department, then bring your 2020 Jeep Cherokee to Larry H. Miller Chrysler Dodge Jeep Ram Avondale if an open recall applies. You can schedule service even if you are unsure whether a prior repair was completed, because the recall check is free. Our team will confirm the vehicle's status, explain the remedy, and help arrange the repair. Call 480-207-2126 or schedule an appointment online so you can address a potential safety concern with confidence.