Larry H. Miller Chrysler Dodge Jeep Ram Avondale

2017 Dodge Journey Recall

Dodge Journey Recall service at Larry H. Miller Chrysler Dodge Jeep Ram Avondale in Avondale, AZ

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Electrical System

FREE1 OPEN RECALL

NHTSA campaign 18V332000 · 4,846,885 vehicles affected

Defect

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise contro

Consequence

If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Corrective Action

Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Dodge Journey?

NHTSA has issued one recall for the 2017 Dodge Journey, affecting the Electrical System and cruise-control software.
The defect could prevent cruise control from disengaging, allowing the vehicle to maintain speed or accelerate despite driver efforts.
The corrective action is a software inspection and flash for the engine or powertrain control module, performed free of charge by an authorized dealer.

How do I check if my 2017 Dodge Journey has an open recall?

You can check your 2017 Dodge Journey at NHTSA.gov or get a free VIN check at our service department.
Our team can review the VIN and explain whether the manufacturer remedy needs to be completed.
If an open recall applies, schedule service for the no-charge repair.

How much does a 2017 Dodge Journey recall repair cost?

A 2017 Dodge Journey recall repair costs nothing when completed by an authorized dealer because the manufacturer remedy is free.
The recall software inspection and flash are performed at no charge to the owner.
Contact Larry H. Miller Chrysler Dodge Jeep Ram Avondale to arrange the repair.

Can an independent shop fix a 2017 Dodge Journey recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Factory-trained technicians use manufacturer diagnostic tools to inspect and update the appropriate control-module software.
An authorized Dodge dealership can document completion of the recall repair.

Does an open recall affect the trade-in value of the 2017 Dodge Journey?

Buyers and dealers check recall status, so completing an open recall can provide important peace of mind when discussing a trade-in.
Use our trade-in page to begin evaluating your vehicle.
Our team can help you understand the recall status before you move forward.

Recall Service & Dealership Highlights

Protect Against Cruise-Control Risk

NHTSA reports one Electrical System recall for the 2017 Dodge Journey. The defect involves cruise-control software that could prevent the system from disengaging when the driver tries to turn it off. The Journey could continue maintaining speed or accelerate, increasing the risk of a crash. Waiting to address a safety recall leaves the potential defect unresolved. Chrysler advises owners to stop using cruise control until the update is completed. If the system will not disengage while driving, firmly and steadily apply the brakes, shift into neutral, and place the vehicle in park once stopped. A prompt VIN check helps determine whether this free remedy remains open.

Authorized Avondale Recall Service

Larry H. Miller Chrysler Dodge Jeep Ram Avondale provides authorized recall service for drivers in Avondale, Goodyear, Buckeye, and surrounding Arizona communities. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts or software procedures to address the repair specified by Chrysler. For this recall, the team inspects the software and performs the engine or powertrain control module flash at no charge. Choosing an authorized franchise dealer helps ensure the manufacturer remedy is completed correctly and documented. Visit us at 10101 West Papago Freeway, Avondale, AZ 85323, or schedule an appointment with our service department.

Start With a Free VIN Check

Begin by checking the VIN through NHTSA.gov or contacting our service team. Then bring your vehicle to Larry H. Miller Chrysler Dodge Jeep Ram Avondale so we can verify the recall status and complete any open manufacturer remedy. If you are unsure whether previous work was performed, still schedule service; the VIN check is free and the recall repair is free when applicable. Stop using cruise control until the software update has been completed. Call 480-207-2126 for assistance, directions, or help arranging a convenient appointment in Avondale.