Larry H. Miller Chrysler Dodge Jeep Ram Avondale

2017 Dodge Durango Recall

Dodge Durango Recall service at Larry H. Miller Chrysler Dodge Jeep Ram Avondale in Avondale, AZ

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Electrical System

FREE1 OPEN RECALL

NHTSA campaign 18V332000 · 4,846,885 vehicles affected

Defect

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise contro

Consequence

If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Corrective Action

Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Dodge Durango?

NHTSA has issued two recalls for the 2017 Dodge Durango: one affecting the Electrical System and one affecting the Axle Shaft.
The Electrical System recall involves cruise-control software that may prevent the system from disengaging.
The Axle Shaft recall involves rear halfshafts that may be too short and could disengage from the differential.

How do I check if my 2017 Dodge Durango has an open recall?

You can check your 2017 Dodge Durango at NHTSA.gov or receive a free VIN check at our service department.
Bring your vehicle to Larry H. Miller Chrysler Dodge Jeep Ram Avondale so the team can verify its recall status.
If you are unsure whether a repair was completed, schedule service for a VIN review.

How much does a 2017 Dodge Durango recall repair cost?

A 2017 Dodge Durango recall repair is free at an authorized dealer when the vehicle has an applicable open manufacturer recall.
The Electrical System remedy includes a software inspection and flash at no charge.
The Axle Shaft remedy includes replacement of both rear halfshafts at no charge.

Can an independent shop fix a 2017 Dodge Durango recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Authorized technicians use the manufacturer procedures and equipment required for recall repairs.
Larry H. Miller Chrysler Dodge Jeep Ram Avondale can verify the VIN and complete an applicable remedy.

Does an open recall affect the trade-in value of the 2017 Dodge Durango?

Buyers and dealers check recall status, so completing an open recall can be an important step before trading in your 2017 Dodge Durango.
After checking your recall status, use our trade-in page to begin the valuation process.
Our team can help you understand the next service step before you discuss your vehicle’s value.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies two concerns for the 2017 Dodge Durango. An Electrical System defect may keep cruise control from disengaging, allowing the vehicle to maintain speed or accelerate despite the driver’s attempts to turn it off. An Axle Shaft defect may involve rear halfshafts that are too short; a halfshaft could disengage from the differential, causing loss of drive. Both conditions can increase crash risk. Stop using cruise control until the software remedy is completed, and do not wait to check whether the axle repair applies. A free VIN review is a reassuring first step.

Authorized Local Expertise

Larry H. Miller Chrysler Dodge Jeep Ram Avondale provides authorized recall service for drivers in Avondale, Goodyear, Litchfield Park, Buckeye, and nearby West Valley communities. Factory-trained technicians follow manufacturer procedures, use manufacturer diagnostic tools, and install OEM parts when the remedy requires replacement components. The applicable recall repair is completed free of charge to the owner. Our team can explain the Electrical System software update or Axle Shaft remedy, answer questions, and help confirm whether the work remains open for your vehicle. Visit us at 10101 West Papago Freeway in Avondale, AZ.

Simple Next Steps

Start by checking your VIN through NHTSA.gov or contacting our service department. Bring the 2017 Dodge Durango to Larry H. Miller Chrysler Dodge Jeep Ram Avondale so the team can confirm the recall status and perform any applicable remedy. If you are unsure whether a previous repair was completed, schedule an appointment anyway—the VIN check is free. Use the service scheduler or call 480-207-2126. A prompt check helps replace uncertainty with a clear plan and keeps manufacturer safety work moving forward.